SETTINGS

Find guides to user access, interface preferences, reply handling, tracking defaults and domain settings in Maileon.

Manage users and interface preferences

• ▶️ Add a Maileon user
  Add a Maileon user, enter their details and assign the appropriate roles.

• ▶️ How to switch between UI1 and UI2 (and back)
  Switch between the original interface (UI1) and the newer interface (UI2).

• ▶️ How to switch languages in Maileon UI2
  Learn how to change the interface language in Maileon UI2.

Configure replies and unsubscribes

• ▶️ How do I forward replies on my marketing campaigns?
  Automatically forward manual replies to a chosen email address through the account’s inbox settings.

• ▶️ How to set your manual reply address
  Set a defined reply-to address in your mailing’s header settings.

• Automatic unsubscribes
  Learn how automatic link checking can cause unintended unsubscribes and where to enable the indirect unsubscribe process.

Set up tracking and monitoring

• ▶️ Check and Configure Tracking of Opens & Clicks in Maileon Settings
  Review and configure the default method for tracking opens and clicks in your email settings.

• ▶️ How to enable the CSA Monitor in the XACT Partner Portal?
  Enable the CSA Monitor for an account in the XACT Partner Portal.

Understand domains and troubleshoot access

• DNS settings explained
  Understand the purpose of DNS records used for a Maileon subdomain and how domain setup is managed.

• Clearing DNS Cache
  Find instructions for clearing the DNS cache on your device when troubleshooting access to services.

• Updating DNS A Record
  Review the specific DNS A-record migration described in this article; it applies to domains using the old IP address identified there.