Configure your account's inbox. Various actions can be defined for returned categories. With a sensible configuration, an improved return management can be achieved. You can find the inbox itself in the menu "Mailings - Tools". In principle, you regulate here how the XQueue inbox should behave with the respective return categories. The following categories are available and can be configured individually:
- signing off
- Out of office notice
- Provider question (list_owner)
- acknowledgment of receipt
- Help request (list_help)
- manual answer
- Profile change
Please note that, depending on the category, not all of the following actions are always available.
This action forwards affected returns as an attachment to the specified email address. If you would like to activate forwarding, please mark this checkbox. The following input fields exist for this:
Please enter the e-mail address to which the returns of the selected category should be forwarded. Normally, this would be the e-mail address of the employee or team concerned, where the returns from this category are processed.
Subject line prefix
Here you can assign a prefix that will be added to the subject line when forwarding, in order to clearly identify or make recognizable the affiliation of the returns to the respective category.
A block of text can be entered here, which will be added to the content of the email.
This will automatically send a notification to the specified email address. This will notify the owner of the selected e-mail address about a new return.
Enter the e-mail address to which a notification should be sent here.
Enter a subject line for the notification here.
Here you can enter a text for the notification e-mail, e.g. special instructions for further processing.
Automatically send a defined content to the sender of the return. For some categories it is advisable to inform the sender that the return has been received and to provide information on further processing or to point out that the return may not be processed further.
Here you can enter an alias for the sender, which is then usually displayed in the "From" field in the recipient's email client.
Here you can enter an e-mail address for the sender. This is used in the header of your automatic reply and is displayed in the "From" field on some e-mail clients together with the sender alias. See also chapter "Dispatches - E-Mailings - Drafts".
Subject line prefix
Here you can assign a prefix, which will be added to the subject line of your automatic reply email in order to clearly identify or make recognizable the affiliation of the returns to the respective category.
Please define the email text here that should be included in your automatic reply email.
Marking this checkbox defines that all returns of this category are automatically rejected (is carried out at the end of processing).
If you select this checkbox, all returns from this category are archived in the inbox (this is carried out at the end of processing). The corresponding category can be viewed under "Category / Actions".
If the checkbox is activated, the system automatically deletes all returns in this category (is carried out at the end of processing).
If you tick this box, the contact that caused the return will be automatically and irrevocably removed from your contact list. This action mainly affects the "Unsubscribe" category. With a click on the button "Save settings" you apply your settings. These are now applied to the inbox.